By Matt Anton Imagine the excitement when the internet was first created. Al Gore..err Tim Berners-Lee would be rolling over in his grave (he’s actually still alive) if he knew the additional game he opened up – online marketing. Ralph Waldo Emerson eloquently stated...
Small Business Owners Liking Facebook
According to the MerchantCircle Merchant Confidence Index (MCI) survey, the total Q1 2011 MCI score is 5.1% higher than a year earlier. The largest contributor to its growth is respondents' expectations for sales revenue growth during the next three months. Merchant...
Netflix Unfriended By Facebook TV
Facebook took some air out of the Netflix balloon when it announced its own movie streaming media service Tuesday. Working with Warner Brothers Digital Distribution, Facebook is testing a video service that will let users rent movies for $3, or 30 Facebook credits....
Motorola Solutions annual holiday survey indicates Consumers know more than Retail Sales Associates
The latest installment of the Motorola Solutions annual holiday study indicates that the majority of surveyed retail associates believe that shoppers were better connected to consumer information than in-store associates, driven by increasing availability of online...
Zuckerberg’s Facebook Hacked
Facebook said today that it had upped its security levels after company founder Mark Zuckerberg's page was hacked into the previous day. The high-profile breach occurred Tuesday when a message was posted on Zuckerberg's page, CNN.com reported. "Let the hacking begin:...
Consumers Plan to Spend More, Save Less, and Pay Debts
According to the latest American Express Spending & Saving Tracker, more than half of adults are planning to spend more (14%) or the same (40%) in 2011 than they did last year, with the majority of that spending focused on themselves. Personal savings rates are...
Customer Service Is Crucial To Repeat Business and Profitability
According to the American Express Global Customer Service Barometer, 61% of Americans report that quality customer service is more important to them in today's economic environment, and will spend an average of 9% more when they believe a company provides excellent...
Improving Customer Loyalty Tops Social Media Budgets
According to national survey results jointly released by COLLOQUY and the Direct Marketing Association, U.S. companies that use social media primarily to deepen customer loyalty spend almost twice as much on this emerging channel as competitors who use it for brand...
If you’re wondering where your buyers went – Americans’ credit scores at new lows
From the GoTo, "just get me more eyeballs" day's, until the fall of 2007, the web was awash with home equity money and easy credit. Not to mention that every year new shoppers were jumping on to the web. Those were the days. Some companies, aware of the ephemeral...
Lifelock settles with FTC over “deceptive” ads
By Bob Sullivan LifeLock spent millions spreading its CEO’s Social Security Number all across America. Now the firm will spend $12 million settling claims that it engaged in deceptive advertising and failed to protect customers' personal information. The Federal Trade...